• Coordinate campus housing operations program for 1,500 beds located in traditional residence halls (six) and over 100 student rental properties, including 2 apartment buildings.
• Oversee the development and implementation of campus housing assignment processes and occupancy management functions, including, but not limited to, housing selection, first-year housing assignments, room changes, and damage billing.
• Prepare and maintain occupancy records and procedures pertaining to campus housing, including but not limited to designations, rates, maintenance records, occupancy reports, requests and approvals, changes, etc.
• Ensure meal plan and housing software, related databases, and other means of maintaining accurate student and facility records are up to date and accurate.
• Collaborate with Facilities and Housekeeping to manage residential building repairs and custodial needs.
• Communicate relevant information with other campus offices such as Facilities, Housekeeping, Conference Services, Campus Police, Conduct, Student Accounts, and approved contractors and vendors.
• Complete monthly walk-throughs of residential spaces with Residential Life Area Coordinators (ACs).
• Assist with the coordination and support of housing operations during campus emergencies.
• Serve as a member of the Residential Life team and develop and maintain mutually supportive and collaborative working relationships with ACs, resident advisors, and other staff.
• Collaborate with Campus Safety to develop and implement health, safety, and emergency response materials and training opportunities for students, Resident Advisors and professional staff members.
• Partner with the Office of Student Accessibility Services to identify housing assignments for students with approved ADA housing accommodations and/or Emotional Support Animals (ESAs); ensure students with approved ESAs are aware of and follow ESA policies.
• Collaborate with campus partners to coordinate housing needs for Break Stays, Early Arrivals, New Student Move-In, Commencement, and Summer Conferences.
• Ensure compliance with relevant codes, laws, and ordinances related to campus housing.
• Participate in the professional, on-call duty rotation for the Division of Student Development, providing 24-hour crisis intervention, on-site emergency response, and support to other campus partners. Campus housing will be provided or employee can live within 10 minutes of campus.
• Assist in the implementation and enforcement of college policies and expectations. Assist in development and interpretation of policies and procedures relating to campus housing.
• Develop and maintain courteous and effective working relationships with student development colleagues, faculty, and campus partners.
• Continuously identify and address the developmental needs of students through educational interactions, crisis response protocols, and mediations; advise and provide general support to students.
• Ensure excellent customer service for students, families, alumni, and campus guests.
• Develop meaningful connections with students, staff and faculty by being available and visible on campus.
• Demonstrate support for community and belonging, as well as participate in maintaining a respectful, positive work environment.
• Perform other relevant duties as assigned, such as special projects, programs, and developmental activities.

• Master’s Degree in student personnel, higher education administration, or related field.
• 2-4 years progressive experience in residence life.
• Collegiate housing or residence life experience.
• Proficient in Microsoft Office Suite.
• Must live within 15 minutes from campus; on-campus accommodations provided if preferred.
• Excellent customer service, time management, and communication skills.
• Ability to work with a variety of constituents, solve problems quickly and professionally, anticipate needs, and communicate proactively.
• Must be able to successfully pass all background checks as applicable to the position.

University Driver Responsibilities: YES ☐   NO ☒
Positions with driving responsibilities for the university must be able to successfully pass a Motor Vehicle Records check and possess a valid Driver’s License.

• 4-6 years progressive experience in residence life.
• Experience with ERezLife housing software.